Assistant Manager - Automation (Service Engineer)

John Cockerill, enablers of opportunities

Driven since 1817 by the entrepreneurial spirit and thirst for innovation of its founder, the John Cockerill Group develops large-scale technological solutions to meet the needs of its time: facilitating access to low carbon energies, enabling sustainable industrial production, preserving natural resources, contributing to greener mobility, enhancing security and installing essential infrastructures. 

Its offer to businesses, governments and communities consists of services and associated equipment for the sectors of energy, defence, industry, the environment, transports, and infrastructures. With over 6,000 employees, John Cockerill achieved a turnover of € 1,209  billion in 2023 in 29 countries, on 5 continents.

Location - Ghansoli, Navi Mumbai

Position Summary
We are seeking a proactive and technically competent Service & Automation Engineer to support our industrial drives and automation business. The role covers troubleshooting, commissioning, field service, customer support, spare parts management, and project execution.
The candidate should have strong technical knowledge, customer-handling skills, commercial awareness, and a results-oriented approach. The ability to take ownership and complete assignments within committed timelines is essential.
Key Responsibilities

1. Technical Service & Support
•Troubleshoot industrial drives, controller cards, PLCs, HMIs, power electronics, and automation equipment.
•Provide onsite and remote technical support to customers.
•Perform installation, commissioning, testing, and startup of drives and automation systems.
•Configure software, parameters, and commissioning settings using TIA Portal and SIMATIC Manager.
•Prepare service reports and maintain technical documentation.

2. Spare Parts & Service Operations
•Raise and follow up on Purchase Requisitions (PRs) and Purchase Orders (POs) for service and spare parts.
•Coordinate with procurement teams, vendors, and suppliers to ensure timely material availability.
•Manage spare parts requirements and support inventory activities.

3. Automation Panel & Project Execution
•Support electrical panel erection, wiring verification, inspection, FAT/SAT, testing, and commissioning.
•Assist in automation software development, modifications, troubleshooting, and optimization.
•Coordinate project activities to ensure timely execution and completion.
•Ensure compliance with safety standards and customer requirements.

4. Coordination & Customer Communication
•Coordinate effectively with customers, vendors, service teams, and sales teams.
•Respond promptly to customer inquiries and service requests.
•Provide regular status updates on ongoing service and project activities.
•Coordinate service and spare parts orders from receipt through completion.
•Maintain high customer satisfaction through professional and timely support.
Required Qualifications

Education and Experience
•Diploma in Electrical, Electronics, or Instrumentation Engineering.
•4–8 years of relevant experience in industrial automation, drives, and service engineering.
Technical Skills
•Strong troubleshooting skills in electronic circuits, controller cards, and drive systems.
•Working knowledge of VFDs, servo drives, soft starters, PLCs, HMIs, SCADA, and industrial automation systems.
•Understanding of industrial communication protocols and automation architecture.
•Knowledge of electrical control panels, commissioning, testing, and field service activities.
•Experience with automation software configuration and commissioning.
•Familiarity with MS Office, ERP systems, PR/PO processes, invoicing, and service documentation.

Desired Competencies
•Quick response and sound decision-making skills.
•Positive attitude and strong customer focus.
•Analytical thinking and problem-solving abilities.
•Effective communication and customer-handling skills.
•Proactive, self-driven, and action-oriented approach.
•Ability to work under pressure and meet committed deadlines.
•Strong ownership, accountability, and execution skills.
•Ability to collaborate across multiple functions.
•Willingness to travel extensively for customer support and commissioning activities.

Ideal Candidate Profile
The ideal candidate will have hands-on experience in industrial drives, automation systems, electronics troubleshooting, commissioning, and field service. The candidate should demonstrate technical confidence, urgency, ownership, and commercial awareness. The ability to independently execute service and project activities while maintaining strong customer relationships is essential.

John Cockerill offers you career and development opportunities within its various sectors in a friendly working environment. 
Do you want to work for an innovative company that will allow you to take up technical challenges on a daily basis?
We look forward to receiving your application and to meeting you!

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