SIS System Support Engineer

John Cockerill, enablers of opportunities

Driven since 1817 by the entrepreneurial spirit and thirst for innovation of its founder, the John Cockerill Group develops large-scale technological solutions to meet the needs of its time: facilitating access to low carbon energies, enabling sustainable industrial production, preserving natural resources, contributing to greener mobility, enhancing security and installing essential infrastructures. 

Its offer to businesses, governments and communities consists of services and associated equipment for the sectors of energy, defence, industry, the environment, transports, and infrastructures. With over 6,000 employees, John Cockerill achieved a turnover of € 1,209 billion in 2023 in 29 countries, on 5 continents.

www.johncockerill.com 

John Cockerill – Who we are:

Meeting the needs of our time is the purpose of the John Cockerill Group. While the world changes more and more rapidly, it also faces more and more complex challenges: diminishing resources, population growth, globalization of the economy, etc.

At John Cockerill, our ambition is to combine the expertise gained from our long-standing tradition and the technologies born of our spirit of innovation to develop unique large-scale technical solutions. Solutions capable of supplementing the measures to be taken at the political, educational, economic and societal levels.

The services and equipment that we offer are efficient and sustainable. We are now looking for SIS System Support Engineer

Job Profile:

• Operational management and support of the infrastructure and ensure the smooth running of the network, servers, and system applications. Monitoring all installed systems and infrastructure
• Resolving incidents that could not be resolved by the Service Desk or generated by the monitoring system.
• Installations, updates, tests, planning and configuration of the infrastructure.
• Should be flexible to work / support to different time zones based on the project assigned.
• Collaborate with local IT teams for technical scoping for any local need in data center implementations.
• Ensuring the highest levels of systems and infrastructure availability
• Liaise with vendors and other IT personnel for problem resolution.

What is our challenge for you?

• Operational Management and Support: The candidate will be responsible for the operational management and support of the infrastructure to ensure the smooth running of network servers and system applications. This includes monitoring all installed systems and infrastructure.

• Incident Resolution: A key challenge will be resolving incidents that could not be settled by the Service Desk or were generated by the monitoring systems. This requires a strong problem-solving skill set.

• Infrastructure Management: The candidate will handle installations, updates, tests, planning, and configuration of the infrastructure. This will require staying updated with the latest technologies and best practices in IT infrastructure management.

• Global Collaboration: The role demands flexibility to work and support different time zones based on the project assigned. The candidate will also collaborate with local IT teams for technical scoping for any local need in data center implementations, offering a chance to work with a diverse range of professionals and cultures.

• Technical Expertise: With a requirement for a minimum of 3 to 5 years of relevant experience in managing large Windows server-based platforms, the candidate will need to bring a high level of technical expertise to the role. Very good knowledge of Windows operating systems and various Microsoft technologies is essential.

• Multilingual and Multicultural Environment: Since the candidate will support John Cockerill group offices worldwide and work at a global level, fluency in English, both spoken and written, is required. This will challenge and enhance the candidate's ability to operate in a multicultural and multilingual environment.

These challenges will not only test the candidate's technical and operational capabilities but also offer the chance to enhance personal skills such as customer focus, team spirit, and adaptability to new circumstances, technologies, and procedures.

What can we offer for you?

Candidates will have the opportunity to collaborate with an international organization, offering support and managing a broad range of IT systems and infrastructure. The environment is one where operational management, problem resolution, and technical scoping for datacenter implementations are key aspects of the role.

Support provided to team members includes collaboration with experienced IT personnel for problem resolution, opportunities for professional development in technical skills like Windows server management, network switching, and virtual infrastructure management. Moreover, there is a strong emphasis on personal growth in areas such as adaptability to new technologies and procedures, problem-solving, and communication skills.

Working with John Cockerill also involves flexibility to support different time zones and the chance to work at a global level, requiring fluency in English. Additionally, candidates will have access to technical training and certifications that can enhance their professional qualifications.

To succeed in this role (Mandatory Requirement):

Soft skills:

• Customer-focused
• Team spirit
• Autonomous, self-taught
• Structured
• Can easily adapt to new circumstances/technologies/procedures.
• Able to manage administrative tasks (as well as interesting technologies).
• Good communication skills required to cooperate with other team members and people in other teams.
• Good analytical and problem-solving skills.

Technical skills:

• Minimum 5 to 6 years of relevant experience in managing large Windows server based platforms.
• Very good knowledge of Windows operating systems and working knowledge of Microsoft Active Directory, ADFS, Exchange, IIS, SCCM
• VMware Virtual Infrastructure Management Knowledge
• Knowledge of Powershell scripts for the automation and management of Windows infrastructure.
• Knowledge of Office365 and Azure
• Knowledge of network switching: TCP/IP, subnetwork calculations, VLAN concepts, firewall
• Installation of active devices in data center
• Fluent in English both spoken and written as he is going to work at global level.

Certifications:

• Microsoft Azure Certification
• CCNA
• VMware .
   

Good to have:

• Knowledge of Linux.
• Experience working for an international group.

Accountabilities and decisions:

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Deliverables:

Mandatory Deliverables:

• Operational Management: Ensure the smooth running of network servers and system applications through active operational management.
• Infrastructure Monitoring: Continuously monitor all installed systems and infrastructure to prevent and quickly respond to any issues.
• Incident Resolution: Resolve incidents that were not handled by the Service Desk or were flagged by the monitoring systems.

On-Demand Deliverables:

• Technical Scoping and Implementation: Work with local IT teams on technical scoping for any local needs in data center implementations, which could be on an as-needed basis depending on project demands and local requirements.
• Flexible Time Zone Support: Provide support to different time zones, which may be requested on-demand based on the project's needs and timelines.

Optional Deliverables:

• Infrastructure Updates and Testing: Installations, updates, testing, planning, and configuration of the infrastructure may be part of ongoing improvement and could be seen as optional until they become necessary due to system requirements or updates.

Certifications:

• Microsoft Azure Certification
• CCNA
• VMware
   

Good to have:

• Knowledge of Linux.
• Experience working for an International group.

John Cockerill offers you career and development opportunities within its various sectors in a friendly working environment. 
Do you want to work for an innovative company that will allow you to take up technical challenges on a daily basis?
We look forward to receiving your application and to meeting you!
 

<span 72="">Discover our job opportunities in details on www.johncockerill.com